By utilizing our website, you acknowledge and agree to the following terms and conditions. Only Custom Packaging reserves the right to modify and amend these terms and regulations without notice. We strongly advise our users to periodically review this page. Our company holds ownership of the materials used in the creation of our products and does not sell or transmit these materials to external entities. Only Custom Packaging may distribute free samples or display custom-printed boxes for promotional purposes.
Copyright Notice :
By using our website, users acknowledge that all content, including data, text, software, photographs, graphics, images, illustrations, maps, designs, icons, and all other materials collectively referred to as “Our Website Content,” is owned by Only Custom Packaging.com. Any alteration, reproduction, copying, processing, reposting, distribution, or transmission of this content is prohibited without the legal consent of Only Custom Packaging.
User Conduct on Our Website :
Users are entirely responsible for the material they email, publish, share, or otherwise disseminate on our website. You agree that any content you upload, post, advertise, or transmit via our website will not contain any document, photograph, design, trademarks, service mark, or copyrighted work of any third party unless you have obtained the necessary permission from the respective owners. You also agree not to post, share, publicize, or otherwise distribute content that is objectionable, obscene, or hinders other users’ access to our website, or infringes on the proprietary information of Only Custom Packaging.com or any other related party.
We do not exercise control over the materials provided by Only Custom Packaging.com customers and therefore do not validate the authenticity, integrity, or rationality of the content. The company has the right to delete any content that is obscene, offensive, or otherwise illegal, but is not obligated to remove material that violates the terms and conditions. The company may also report such material if necessary: (a) to comply with legal processes; (b) to enforce the terms of service; (c) to respond to content that violates the rights of third parties; or (d) to protect the rights, resources, or security of our website and its clients.
It is your responsibility to provide accurate details when ordering our products on the web. Our website is intended for human use and not accessible to robots or other automated means. Any exploitation of our website that contradicts the terms and conditions of Only Custom Packaging.com will be considered unlawful, and disciplinary action will be taken.
By using our website, you confirm that you have the authority, approval, and permission to make purchases and that the company can manufacture exclusive goods on your behalf. This also implies that you are of an acceptable legal age to establish contractual legal responsibility for any indemnity that may arise from using the website.
You are responsible for safeguarding your password and account access. Any unauthorized use of your account, including placing orders, is solely your responsibility. By using our website, you accept our company’s privacy policy, indicating that you have reviewed and accepted the privacy policy, and that your personal and business information will be collected as defined in the Privacy Policy.
Indemnification & Limitation of Liability :
You agree to defend, indemnify, and hold Only Custom Packaging.com, including its owners, directors, staff, vendors, associates, representatives, and subcontractors, harmless from any allegations, claims, or demands arising from: (a) the misuse of your account or the unapproved printing of goods ordered by you that infringe on the lawful rights of any person or involve hostile, violent, or offensive activities; (b) unauthorized access to any password-protected section of our website. You shall indemnify and hold us harmless from any loss, damage, disruption, or misconduct resulting from such claims.
The company shall not be held responsible for any injury, death, dangerous occurrence, harm, or retention of any kind for its employees, staff, marketing personnel, media figures, and related authorities incurred through the use of our website or the information obtained. Only Custom Packaging is not liable for any damages or losses arising from a breach of contract, and your use of our website shall not exceed the amount paid for the order placed at Only Custom Packaging.com.
Refund Policy :
If you notice any errors in the printing of your packaging boxes or if the product does not meet your specifications, you must contact the company within three working days of receiving the order. Please do not refund the money, even if the printing is inaccurate or not as specified; we will reprint your initial request. Defect checks are performed by our team, and customers are required to provide images of defective products within five working days to request a reprint. Expedited orders are non-refundable.
Payment and Cancellation :
Product prices on our website are in USD (US Dollars), and payment is accepted in the same currency. The company will commence work on your order once the full amount, including taxes and delivery charges, is collected from any authorized payment system.
We send the final product version to our customers for approval before processing their orders. Once the project is submitted to the press department, no changes in scheduling or design can be made. Orders may be canceled within four hours after proof approval, subject to a cancellation fee of $25 and 5% of the final payment amount. Customers can also choose to cancel their order within 24 hours, but this will incur a 50% fee based on the total order amount.
Policy for Order Cancellation :
Customers who wish to cancel their order before the approval of the final proof will be subject to a 5% fee of the order price for the company’s time, effort, and resources invested in designing the boxes, along with refund processing fees to the payment processor. Only Custom Packaging.com does not offer refunds for design service orders, as design orders placed are final and non-refundable.
Sales Tax Policy :
We charge sales tax on orders. If you are tax-exempt, please provide your tax exemption document when placing your order.
Customer-Submitted Artwork/Files :
Our designers use the artwork provided by users on our website to create unique designs. Artwork files should be submitted in 300 dpi (dots per inch) in the finished form and in CMYK format. If files are in a different font size or format, the company will not be held responsible for printing that is distorted, inaccurate, or different from your order.
Customers are responsible for the final approved proof. Colors printed on packaging may not be exact due to the inherent limitations of the printing process, and we do not guarantee color accuracy. We recommend reviewing the original file before submitting it to avoid errors in layout, spacing, copy, punctuation, or image and text placement.