Refund, Reprint, Cancellation & Shipping Policy

At Only Custom Packaging we specialise in the manufacturing of custom packaging products made according to each customer’s unique specifications, artwork, dimensions, materials, and finishing requirements. Because every order is custom-produced, customers are encouraged to carefully review all proofs, specifications, and order details before providing final approval.

By placing an order with our company, you acknowledge and agree to the terms outlined in this policy.

Refund Policy

Due to the customized nature of our products, all sales are final.

Once an order has been approved and submitted for production, we do not offer refunds, returns, exchanges, store credits, or cash reimbursements for any reason, including but not limited to changes in customer requirements, design preferences, project delays, business circumstances, or shipping delays.

All orders are manufactured specifically for the customer and cannot be resold or repurposed once production has commenced.

Reprint Policy

If a manufacturing defect or printing error caused directly by our production process is identified, customers may submit a claim for review.

If the claim is approved by our Quality Assurance Department, the Company may provide a reprint of the affected products. Reprints are provided solely at the Company’s discretion after review and verification of the reported issue.

Approved claims are eligible for a reprint only.

No refunds, credits, discounts, reimbursements, or alternative compensation will be provided.

Any approved reprint will be processed with the next order placed by the same customer and will be produced according to the originally approved specifications.

Claim Submission Requirements

Customers must inspect all products immediately upon receipt.

To be eligible for claim review, customers must:

  • Notify us within twenty-four (24) hours of receiving the shipment.
  • Provide clear photographs and videos of all affected products.
  • Include detailed information regarding the reported issue.
  • Provide images of product packaging, shipping cartons, labels, and any other information requested by our support team.
  • Retain all products, cartons, and packaging materials until the review process has been completed.

Failure to comply with these requirements may result in the claim being denied.

Claims submitted after the required reporting period may not be accepted.

Customer Proof Approval

Customers are solely responsible for reviewing and approving all proofs before production begins.

This includes, but is not limited to:

  • Artwork
  • Logos
  • Text and spelling
  • Dimensions
  • Colors
  • Product specifications
  • Layout and placement
  • Barcodes and QR codes
  • Regulatory information

Once final approval has been provided, the Company shall not be responsible for any errors contained within the approved proof.

Color & Production Variations

Customers acknowledge that minor variations may occur during the manufacturing process.

Reasonable variations in:

  • Color appearance
  • Material texture
  • Coating
  • Finishing
  • Folding
  • Cutting
  • Printing alignment
  • Digital display versus printed output

are considered normal industry tolerances and shall not constitute manufacturing defects.

Such variations do not qualify for refunds, reprints, credits, or compensation.

Rush Orders

Rush, expedited, priority, and urgent production orders are subject to accelerated manufacturing schedules.

Due to the special handling and resource allocation required for such orders:

  • Rush orders are non-refundable.
  • Rush orders cannot be canceled once production begins.
  • Rush orders are not eligible for compensation related to shipping or delivery delays.
  • Production schedules for rush orders may be adjusted based on operational requirements.

Order Modifications

Once an order has entered production, modifications may not be possible.

Requests involving changes to:

  • Artwork
  • Structure
  • Materials
  • Dimensions
  • Quantities
  • Finishes
  • Shipping information

may be refused if production activities have already commenced.

The Company reserves the right to determine whether modifications can be accommodated.

Cancellation Policy

Orders may be canceled only within a limited period after approval.

  • Orders canceled within four (4) hours of proof approval may be subject to a cancellation fee of $25 plus 10% of the total order value.
  • Orders canceled after four (4) hours but within twenty-four (24) hours may be subject to a cancellation fee of up to 50% of the total order value.
  • Cancellation requests submitted after twenty-four (24) hours are not guaranteed and may be denied.
  • Orders already in production cannot be canceled.

Production Time Guarantee

The Company guarantees production time only.

Production time refers exclusively to the manufacturing period required to complete the customer’s order after final approval and payment have been received.

Production estimates do not include shipping, customs clearance, carrier processing, or transit time.

Any estimated delivery date provided by the Company is an estimate only and shall not be interpreted as a guaranteed delivery commitment.

Shipping & Carrier Responsibility

Once an order has been completed and transferred to a third-party shipping carrier, responsibility for transportation and delivery rests solely with the carrier.

The Company is not responsible for delays, interruptions, damages, losses, misrouting, customs holds, weather events, transportation disruptions, labor disputes, mechanical failures, security inspections, governmental actions, or any other shipping-related circumstances beyond our control.

This policy applies to all carriers, including but not limited to:

  • DHL
  • UPS
  • FedEx
  • USPS
  • Freight carriers
  • Local courier services
  • International logistics providers

Customers acknowledge that carrier transit times are estimates only and may vary.

Shipping delays do not qualify for refunds, credits, chargebacks, cancellations, compensation, or reprints.

Force Majeure

The Company shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Epidemics
  • Government restrictions
  • Utility failures
  • Supply chain disruptions
  • Material shortages
  • Labor disputes
  • Transportation interruptions
  • Acts of war
  • Civil unrest

In such circumstances, production schedules and delivery estimates may be adjusted accordingly.

Chargebacks & Payment Disputes

By placing an order, customers agree to first contact the Company regarding any concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks relating to custom-manufactured products may be contested using production records, proof approvals, communication records, shipping documentation, and other supporting materials.

Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability for any claim relating to an order shall be limited exclusively to the reprint of the affected product if such claim is approved.

Under no circumstances shall the Company be liable for:

  • Lost profits
  • Lost business opportunities
  • Lost sales
  • Consequential damages
  • Indirect damages
  • Incidental damages
  • Special damages
  • Third-party claims
  • Delays caused by shipping carriers

Acceptance of Terms

By placing an order, submitting payment, approving artwork, or otherwise engaging our services, the customer acknowledges that they have read, understood, and agreed to this Refund, Reprint, Cancellation & Shipping Policy in its entirety.

The Company reserves the right to modify or update this policy at any time without prior notice.