If you encounter any printing errors on your packaging boxes or if the product deviates from your specified requirements, it’s essential to get in touch with the company within three working days from the date of receiving your order. Please refrain from requesting a refund, even in cases of inaccurate or unclear printing, as we will promptly initiate a reprint of your original request. Our dedicated executive team conducts thorough quality checks to identify any defects. We kindly request customers to provide images of any defective products within five working days from receipt to facilitate the reprint process. Please note that expedited transactions are non-refundable.

Policy Amidst the COVID-19 Pandemic :

Given the ongoing global COVID-19 (novel coronavirus) pandemic, the availability of stock and production materials may be intermittent, leading to unexpected delays in fulfilling certain orders. Only Custom Packaging retains the right to cancel any order at any time before delivery of the boxes due to disruptions in the supply chain, without prior notice to the client. In such cases, the full amount paid by the client will be refunded within 30 days from the date of the order.

Payment and Cancellation Procedures :

All product prices listed on our website are in USD (US Dollars), and payment is processed in the same currency. Work on your submitted order will commence once the entire amount, including taxes, delivery charges, and other applicable fees, has been collected through an authorized payment system.

Prior to placing an order, we provide our customers with the final version of the product in either electronic or hard copy format, based on their preferences. Once you have provided your specifications, the printing tasks are assigned to our press department. Please be aware that once a project has been submitted to the press department, scheduling and structural changes cannot be made. However, orders may be canceled within a brief window of four hours from proof acceptance. This cancellation may incur a fee of $25 and 5% of the final payment amount. Customers also have the option to cancel their orders within 24 hours, subject to a 50% cancellation fee, which compensates for the time and resources invested in producing the merchandise. Please note that the company does not guarantee order cancellation requests after 24 hours have elapsed.